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Junior Retention and Loyalty Specialist
| Company: | Ucom |
|---|---|
| Duration: | Permanent, with 3 months of probation period. |
| Start Date: | Immediately |
| Deadline: | 04 June 2018 |
| Announcement Code: |
JOB DESCRIPTION:
The incumbent will carry out and develop customer retention and loyalty actions, handle customers' complaints, as well as establish and maintain competition bench marking and satisfaction inquiry.RESPONSIBILITIES:
- Manage customer qualification and profiling;- Carry out retention and loyalty actions through phone calls;
- Manage customer complaints escalated through all the possible channels;
- Carry out churn prevention calls and actions;
- Manage quick wins and win-backs;
- Propose creative ideas on problem-solving that have added value to the Retention and Loyalty Team;
- Carry out satisfaction inquiry;
- Establish competition bench marking;
- Arrange ongoing reporting activities;
- Carry out other tasks as assigned by the direct manager.
REQUIRED QUALIFICATIONS:
- Bachelor's degree;- 1-2 years of experience in sales or customer service;
- Knowledge of MS Office (Word, Excel, PowerPoint and Outlook) and Internet navigation skills;
- Advanced knowledge of Russian and English languages;
- Excellent oral and written expression skills;
- Stress resistance;
- Perfect communication skills;
- Customer-centric personality.
APPLICATION PROCEDURES:
Candidates who meet the requirements above and are confident that their background and experience qualify them for the position, are welcome to send their resume to: ******@****.** , mentioning the position title ("Junior Retention and Loyalty Specialist") in the subject line of the email.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
