Jobs and Careers

JOB DESCRIPTION: 

Hosteeva LLC is seeking a skilled and motivated Customer Support Specialist, who will be ready to work night shifts and perform the responsibilities listed below.

RESPONSIBILITIES: 

- Answer incoming calls;
- Respond to email and text messages;
- Troubleshoot web site issues and escalate to the technical team;
- Search required information using available resources;
- Manage and resolve customer complaints;
- Identify and escalate priority issues;
- Document all call information according to standard operational procedures.

REQUIRED QUALIFICATIONS: 

- University degree;
- High proficiency in English language, both verbal and written;
- Ability to work in shifts, including night shifts;
- Good computer skills;
- Knowledge of customer service principles and practice;
- Good data entry and typing skills;
- Organizational skills;
- Attention to details;
- Adaptability; good teamwork skills;
- Solid communication skills and excellent interpersonal skills.

APPLICATION PROCEDURES: 

All interested and qualified candidates are welcome to send their CV to: *********@********.*** indicating the position title ("Night Shift Customer Support Specialist") in the subject line of the email. Only shortlisted candidates will be contacted.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

OPEN TO/ ELIGIBILITY CRITERIA: 

All qualified candidates