Jobs and Careers

JOB DESCRIPTION: 

Under the supervision of Head of Office, the Operations Assistant will be responsible for coordination and implementation of all relevant activities under Service Area of Movement (Resettlement) and Assisted Returns and Reintegration.

RESPONSIBILITIES: 

- Undertake field support activities in assigned areas, such as at an airport, in relation to transportation, arrival or departures;
- Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems;
- Assist in the coordination of transportation, liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately;
- Provide support, exit permit support and/ or interpretation services for individuals at the airport, or in transit;
- Provide regular feedback on work being accomplished to the Operations Assistant (Team Leader) and/ or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention;
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners;
- Draft correspondence on project issues; prepare and update reports, briefing notes, graphics, statistical tables, presentation and other forms of documentation;
- Perform other related duties as may be assigned.

REQUIRED QUALIFICATIONS: 

.
Education
- 4 years of working experience with secondary (high school) education;
- 2 years of working experience with bachelor’s degree.

Experience
- Prior Movement Operations or transportation experience is a strong advantage.

Skills
- Good knowledge of Word, Excel and the internet;
- Strong interpersonal and communication skills.

Languages
- Fluency in Armenian and English languages;
- Working knowledge of Russian language is an advantage.

Required Competencies:
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible;
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct;
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies - behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results;
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes;
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate;
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work;
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

APPLICATION PROCEDURES: 

Interested candidates are invited to submit their CV and cover letter to: ************@***.*** with the subject line “Operations Assistant (Field Support)” by the deadline. Only shortlisted candidates will be contacted.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

ADDITIONAL NOTES: 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.