Jobs and Careers

JOB DESCRIPTION: 

Sef International is looking for a Platform Administration Specialist to provide assistance and support related to a software/ hardware platform, serving multiple clients.

RESPONSIBILITIES: 

- Answer, diagnose, troubleshoot and coordinate clients' incoming support issues through email or support help line;
- Support and solve issues related to the Platform maintenance;
- Keep all process documentation up-to-date in accordance with corporate policies and guidelines;
- Reveal single and recurring problems regarding the platform;
- Collaborate with team members and the line manager to continuously improve accuracy, effectiveness and efficiency of processes and the system;
- Regularly liaise with branch employees to identify and solve the issues;
- Perform other job-related duties as assigned.

REQUIRED QUALIFICATIONS: 

- Bachelor's degree in Computer Science, Business Administration or equivalent experience;
- Relevant work experience, preferably in corporate environment;
- Excellent analytical, problem-solving and organizational skills;
- Ability to manage calls and provide the highest level of client satisfaction;
- General networking knowledge, and troubleshooting skills;
- Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively,;
- Ability to handle multiple concurrent activities with a positive and flexible attitude;
- Strong motivation to complete tasks quickly and with high quality;
- Desire to develop deep technical and business understanding of the platform;
- Desire to learn basic database and software related skills;
- Desire to learn basics of network protocols and cloud systems.

APPLICATION PROCEDURES: 

Interested candidates are welcome to send their CV to: ****@***.** mentioning the position title ("Platform Administration Specialist") in the subject line of the mail.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.