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Reputation Team Agent
| Company: | Hosteeva |
|---|---|
| Location: | Yerevan, Armenia |
| Duration: | Long-term, with a probation period |
| Start Date: | ASAP |
| Deadline: | 01 November 2019 |
JOB DESCRIPTION:
Hosteeva is looking for a candidate for the position of Reputation Team Agent. The ideal candidate is a problem solver who thinks quickly and make decisions in a fast-paced environment. He/ she is a communicator who listens well and understands the needs of the Company's customers and business. He/ she also has a strong integrity, and is honest in his/ her interactions and uphold Company values and policies.RESPONSIBILITIES:
- Check reviews left by the guests on partners' websites;- Answer to reviews, both positive and negative;
- Contact guests who were not satisfied with their stay, irrespective of the fact they left a review or not, trying to get constructive feedback to help improve operations;
- Contact currently staying guests who are not happy with their stay, try to resolve/ fix issues, striving to improve their experience with the stay and the Company on the whole;
- Handle the problematic cases that are forwarded to the Reputation team from the Call Center department till final resolution;
- Contact the local managers to decide on the compensations, refunds, credits and discounts offered to the guests;
- Analyze reviews/ guest feedback to identify problematic properties/ locations (staff-related, cleaning and maintenance issues); cooperate with local managers to fix issues and improve guest experience as a result.
REQUIRED QUALIFICATIONS:
- High proficiency in English language, both verbal and written;- Solid communication skills;
- University degree is preferred;
- Ability to work in shifts, including night shifts;
- Proficient computer user;
- Good data entry and typing skills;
- Customer service orientation;
- Attention to details.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CVs in English language to: *********@********.*** indicating the position title ("Reputation Team Agent") in the subject line of the e-mail. Only short-listed candidates will be interviewed.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
