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Reservation Agent
This announcement has been retrieved
Company: Radisson Blu Hotel, Yerevan
Location: Yerevan, Armenia
Deadline: 28 September 2022
Announcement Code: 2195

TERM: 

Full-time

JOB DESCRIPTION: 

Radisson Blu hotel, Yerevan is looking for a Reservation Agent to join its team.

RESPONSIBILITIES: 

- Answer phone calls and assist customers in making, altering, or cancelling reservations;
- Respond to emails with reservation information, confirmations, and additional details;
- Advise customers regarding ongoing promotions or available upgrades that may enhance their experience;
- Answer questions regarding rooms, facilities, rates, and events;
- Accurately record customer information and charge credit cards upon successful reservations;
- Focus on the department daily checklist work.

REQUIRED QUALIFICATIONS: 

- Bachelor's degree;
- Good knowledge of Armenian, Russian and English languages;
- Excellent phone etiquette and verbal communication skills;
- Strong computer proficiency and email communication skills;
- Attention to detail and the ability to resolve customer issues;
- Knowledge of Opera PMS will be a plus.

APPLICATION PROCEDURES: 

All interested candidates are kindly requested to send their CV to: **.*******@***********.*** mentioning the position title ("Reservation Agent") in the subject line of the email.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

ADDITIONAL NOTES: 

The corporate culture of the Company is based on mutual respect, professional attitude of employees to work, continuous employee-manager relationship and daily development together. By becoming a member of the Hotel's large and warm team, one will gain great knowledge in the hotel industry, cross-cultural opportunities and a number of advantages and opportunities in the market.
The Company offers:
- Free lunch;
- Bonuses;
- Teambuilding and corporate events;
- Career growth;
- Free parking.