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Scanning Agent
| Company: | HSBC Bank Armenia |
|---|---|
| Start Date: | ASAP |
| Deadline: | 02 December 2018 |
| Announcement Code: |
JOB DESCRIPTION:
HSBC Bank Armenia is looking for a Scanning Agent to join its Supplied Services Department. The context of this role is to provide maximum efficient and highest quality service to both external and internal customers; handle the customer requests with due care and in a professional manner to increase the customer satisfaction.RESPONSIBILITIES:
- Handle wide variety of operational activities within Supplied Services Department;- Responsible for preparing and digitalizing hard copy documents;
- Organize off-site archiving processes (data management);
- Update management information, develop diverse statistical reports through various parameters and arrange month-end and quarterly MI reporting;
- Correct maintenance of all required documents during daily processes and end of day control checking;
- Develop an expert-level understanding of the business systems of the Group and their associated requirements;
- Handle internal and external customers' claims and communications related matter;
- In case of need, act as a temporary cover within Supplied Services' other units;
- Ensure that projects are delivered in accordance with the Bank's standards and policies;
- Maintain and exceed service standards and quality in Supplied Services; effectively escalate risks and issues;
- Strive to identify existing processes to improve efficiency of deliverables to the customer base and in turn reduce year on year costs by agreed target;
- Participate in departmental projects and teambuilding events.
REQUIRED QUALIFICATIONS:
- Higher education;- Previous work experience in the banking industry/ operations is a plus;
- Strong knowledge of MS Office and ability to quickly adapt to new software applications;
- Strong knowledge of English and Armenian languages;
- Analytical and practical approach towards problem solving;
- Ability to work under pressure;
- Enthusiastic person full of energy, fresh ideas; fast learner.
APPLICATION PROCEDURES:
All interested and qualified candidates are encouraged to send their CV to: *******.*******@****.*** . Please, put the position title ("Scanning Agent") in the subject line of the email. Only shortlisted candidates will be invited for the interviews.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
