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Service Manager
| Company: | Degustation Food Station |
|---|---|
| Location: | Yerevan, Armenia |
| Deadline: | 16 October 2019 |
JOB DESCRIPTION:
Degustation Food Station is looking for a Service Manager to lead all aspects of the business. The incumbent will deliver a high-quality menu and motivate the staff to provide excellent customer service. The Service Manager's responsibilities include maintaining the restaurant's revenue, profitability and quality goals. He/ she will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. The Service Manager will also manage the restaurant's Instagram and Facebook pages.RESPONSIBILITIES:
- Provide customers with product information, availability/ lead-time and make product recommendations;- Resolve customer inquiries in timely and accurate manner to ensure customer satisfaction;
- Develop standard procedures and policies to better serve customers;
- Evaluate customer support results and prepare action plan for improvements;
- Resolve problems that affect the service, efficiency, and productivity of the customer service associates;
- Perform business market analyses to determine customer needs and new opportunities;
- Implement strategic plans to improve customer service and Company's revenue;
- Provide 24/7 support of exceptional customer service.
REQUIRED QUALIFICATIONS:
- Ability to develop constructive working and interpersonal relationships with colleagues and guests;- Problem-solving and decision-making skills;
- Service orientation and excellent organizational skills;
- Fluency in Armenian language; good knowledge of Russian and English languages.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV to: ***************@*****.*** mentioning the position title ("Service Manager") in the subject line of the email.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
