Jobs and Careers

JOB DESCRIPTION: 

Evocabank is looking for an organized, creative and highly motivated Service Quality Management Specialist to enhance customer service quality in the Bank.

RESPONSIBILITIES: 

- Familiarize new employees with the service culture and newly introduced standards of service culture through trainings and mentorship;
- React to customers' complaints and suggestions, working out final solutions to them;
- Regularly assess the customer service quality through different researches;
- Present recommendations regarding the enhancement of customer service quality to direct supervisor;
- Perform other job-related tasks instructed by the direct supervisor.

REQUIRED QUALIFICATIONS: 

- Higher education, preferably in Economics, Management or Sociology;
- At least 3 years of experience in customer service;
- Experience in service control or complaint management areas is a plus;
- Banking experience is a plus;
- Fluency in Armenian, Russian and English languages;
- Good knowledge of MS Office programs, and electronic communication means;
- Ability to work in a team and find efficient solutions in changing environment; stress resistance;
- Proactivity and sense of responsibility;
- Analytical and flexible thinking; cooperation skills.

APPLICATION PROCEDURES: 

Interested candidates are welcome to send their CV in PDF to: **@*********.** indicating the position title ("Service Quality Management Specialist") in the subject line of the e-mail. Only short-listed candidates will be interviewed.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive salary, plus package of benefits

OPEN TO/ ELIGIBILITY CRITERIA: 

All qualified candidates