Jobs and Careers

TERM: 

Full-time, in shifts for a total of 40 hours a week (5 days a week, 8 hours per day). Late shifts and weekends may apply as well.

JOB DESCRIPTION: 

FXTM Armenia is looking for a skilled and motivated Spanish Speaking Customer Service Representative. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.

RESPONSIBILITIES: 

- Assist clients worldwide through a live support;
- Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
- Demonstrate impeccable telephone etiquette and management;
- Handle back office queries;
- Support clients with technical and troubleshooting issues;
- Report to the management;
- Deal with complaints of a varying nature promptly and effectively;
- Provide support and troubleshooting on MetaTrader platforms;
- Liaise with all departments to resolve issues;
- Liaise with the Compliance Officer regarding complaints and approval of accounts;
- Provide all relevant information to clients regarding documents and materials for becoming a client.

REQUIRED QUALIFICATIONS: 

- Higher education;
- Previous experience in a similar position will be considered as an advantage;
- Absolutely fluent knowledge of Spanish and English languages; knowledge of any other language will be considered as an advantage;
- Excellent spoken and written communication skills;
- Ability to work efficiently under pressure;
- Excellent computer skills (Microsoft Excel and Word).

APPLICATION PROCEDURES: 

Interested candidates are welcome to send their CV in English language to: *******@****.*** , stating "Spanish Speaking Customer Service Representative" in the subject line of the email. Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for an interview.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Highly competitive, plus a private medical insurance, that will be provided upon completion of the probation period.