Jobs and Careers

JOB DESCRIPTION: 

Converse Bank is looking for a Specialist for Remote Banking Unit. The incumbent will be responsible for performing a full range of customer service oriented telephone and e-mail support activities. This position requires knowledge of all banking products and the ability to deepen or retain relationships through service and sales.

RESPONSIBILITIES: 

- Provide information to customers about services and terms offered by the Bank;
- Perform various bank operations by phone relating to customer service;
- Responsible for full clarification and settlement of issues and problems brought up by customers;
- Conduct sales promotion of banking services by phone;
- Forward calls to respective subdivisions of the Bank;
- Perform other job-related tasks as set by direct manager.

REQUIRED QUALIFICATIONS: 

- University degree;
- At least 1 year of work experience in customer service area;
- Excellent knowledge of Armenian, Russian and English languages;
- Knowledge of MS Office and Armenian Software is a plus;
- Good communication and negotiation skills;
- Excellent problem-solving skills;
- Knowledge of RA banking laws;
- Strong team player;
- Ability to handle confidential information appropriately.

APPLICATION PROCEDURES: 

Interested candidates who meet the mentioned requirements are asked to fill in the Converse Bank application form attached to this announcement and send it to: ***@************.** accompanied with a cover letter. The subject field of the message should be filled in as follows: "Specialist, Remote Banking Unit". Only appropriately filled in applications will be considered. Only short-listed candidates will be contacted.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive salary, plus flexible bonus system

ADDITIONAL NOTES: 

The Company provides trainings for the Specialist and offers a benefit program that includes Bank products/ services with special conditions and health insurance for him/ her and his/ her family members.

ATTACHMENTS:

Application Form