Jobs and Careers

JOB DESCRIPTION: 

The incumbent will play a vital role in delivering an excellent customer experience, providing exceptional service through understanding and identifying their needs and offering the right products and services. He/ she will be responsible for active management of a portfolio of Status customers, acquiring new and upgrading existing customers to the Status proposition through building an ongoing mutual trustful relationship. The ideal candidate will be expected to maintain continuous and professional contact with customers and be ready to work flexibly as the role is likely to involve shifts.

RESPONSIBILITIES: 

- Provide a range of suitable services and products to customers;
- Responsibility to acquire, develop and retain strong relationship with Status customers;
- Managing Status customers portfolio efficiently;
- Accurately and promptly resolve customer queries and requests;
- Effectively question and listen to customers to be able to fully understand their financial circumstances and needs;
- Gain a comprehensive knowledge of HSBC products, services and organization structure; to be prepared to connect the customer with the right teams and colleagues where necessary;
- Be prepared to help customers in understanding the variety of ways to bank (internet, mobile, phone and ATM) that will best suit their needs;
- Be proactive in attracting new customers;
- Effectively collaborate with team members and other colleagues to ensure good customer experience and needs fulfillment;
- Maintain up to date customer records and ensure accurate cashiering activities;
- Understand and continue to develop own knowledge of operational risk, legal and regulatory requirements and operating procedures and practices;
- Process customer instructions and transactions accurately including dealing with cash;
- Treat all customers fairly.

REQUIRED QUALIFICATIONS: 

- University degree;
- Good PC literacy (MS Office);
- Enthusiasm about continuously ensuring a superior customer experience;
- Ability to deliver a personalized, friendly and efficient customer service at all times;
- Strong communication/ negotiation skills to engage in effective conversations with customers and to build strong professional rapport;
- Confidence, drive and inner energy;
- Excellent sales skills;
- Strong sense of ownership and accountability;
- Experience of working with rules and regulations is preferable;
- Ability to work independently and take responsibility for decisions and actions;
- Ability and willingness to work with cash;
- Ability to handle sensitive and confidential data;
- Excellent knowledge of Armenian and English languages.

APPLICATION PROCEDURES: 

All interested and qualified candidates are encouraged to fill in the last updated version of HSBC Application Form attached below and send it to: *******.*******@****.*** . The old versions of application forms will not be reviewed. Please, put in the subject line of the email "Status Branch Representative". Only short-listed candidates will be invited for interviews.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive

OPEN TO/ ELIGIBILITY CRITERIA: 

All qualified candidates

ATTACHMENTS:

Application Form