Jobs and Careers

JOB DESCRIPTION: 

The jobholder will act as a Supplied Services Agent being involved in diverse challenging operational processes (self-service network, cash operations, correspondence and document digitization, document management, etc.), carry out delegated tasks within defined timeframes and regulations in compliance with the group standards and local regulatory requirements.

RESPONSIBILITIES: 

- Handle wide variety of operational activities within Supplied Services Department;
- Responsible for preparing replenishment of offsite ATMs and organizing replenishment of in-branch ATMs;
- Organize off-site archiving processes (data management);
- Update management information, develop diverse statistical reports through various parameters and arrange month-end and quarterly MI reporting;
- Monitor ATM network operations and eliminate malfunctions ensuring compliance with CBA and Group regulations and set SLAs;
- Investigate transaction disputes from customers and ensure accurate and correct customer handling;
- Provide maximum efficient and highest quality service to both external and internal customers; handle the customer requests with due care and in a professional manner to increase the customer satisfaction;
- Correct maintenance of all required documents during daily processes and end of day control checking;
- Develop an expert-level understanding of the business systems of the Group and their associated requirements;
- Manage customer satisfaction and complaints levels;
- Maintain relationship with key users, internal and external customers;
- Ensure that projects are delivered in accordance with Bank's standards and policies;
- Maintain and exceed service standards and quality in Supplied Services operations, effectively escalate risks and issues;
- Strive to identify existing processes to improve efficiency of deliverables to the customer base and in turn reduce year on year costs by agreed target.

REQUIRED QUALIFICATIONS: 

- Higher education;
- Previous work experience in the banking industry or in operations is a plus;
- Knowledge of MS Office;
- Strong knowledge of English and Armenian languages;
- Availability of driving license and ability to drive is a plus;
- Analytical and practical approach towards problem solving;
- Ability to work under pressure;
- Enthusiastic person full of energy and fresh ideas, fast learner.

APPLICATION PROCEDURES: 

All interested and qualified candidates are encouraged to fill in the last updated version of HSBC Application Form attached below and send it to: *******.*******@****.*** . The old versions of application forms will not be reviewed. Please, put "Supplied Services Agent" in the subject line of the email. Only shortlisted candidates will be invited for interviews.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive

OPEN TO/ ELIGIBILITY CRITERIA: 

All qualified candidates

ATTACHMENTS:

Application Form