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Support Center Specialist
| Company: | VXSoft |
|---|---|
| Location: | Yerevan, Armenia |
| Duration: | Long-term |
| Start Date: | Immediately |
| Deadline: | 27 March 2024 |
JOB DESCRIPTION:
The Support Center Specialist will provide technical support, training and guidance to different user groups of e-gov systems developed by the Company.RESPONSIBILITIES:
- Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way;- Evaluate and resolve users' issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance;
- Identify user needs and help them in using specific systems' features;
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users);
- Follow up with users to ensure their technical issues are resolved;
- Assist in training process of the product customers.
REQUIRED QUALIFICATIONS:
- Excellent user-level computer skills (MS Windows, Office family products);- Experience in providing technical customer service as a Customer Support Specialist or in a similar CS role, and training users with varying levels of technical expertise;
- Solid troubleshooting, verbal and written communication skills;
- Familiarity with public administration is a plus;
- Experience using help desk, task management software (preferably Jira) and remote support tools (Teamviewer, AnyDesk);
- Time management and multi-tasking abilities;
- Patience when handling tough cases.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV to: **@******.*** indicating the position title ("Support Center Specialist") in the subject line of the email; or deliver the hard copy to VXSoft office at: 24D Baghramyan Ave., 3rd floor (Campus of the National Academy of Sciences, building of Scientific Library) on weekdays from 10:00 to 17:00. No phone queries are proposed for applicants. Only shortlisted candidates will be contacted for an interview.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
