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Technical Support Specialist/ Data Migration
| Company: | ZEALOUS |
|---|---|
| Location: | Yerevan, Armenia |
| Duration: | Long-term |
| Start Date: | ASAP |
| Deadline: | 26 May 2022 |
TERM:
Full-timeJOB DESCRIPTION:
Instigate Mobile is looking for a Technical Support Specialist as a full-time team member to join its team in Yerevan and/ or Vanadzor, Armenia. Over time, he/ she will take a leadership role and support the data migration of large scale projects to the Cloud.RESPONSIBILITIES:
- Perform diagnostics and issue resolution, identify offending queries, jobs/ processes, APIs, relevant logs, data, etc.;- Identify the severity and priority of incidents to establish the target resolution and escalation timeframe;
- Work with customer to resolve configuration based issues;
- Guide customer on testing and reproducibility;
- Propose query language (SQL) related rewrites and optimisations;
- Escalate to L3 on all issues that cannot be diagnosed and resolved, while continuing to serve as a touchpoint with the customer;
- As part of a large multi-disciplined team of vendors, client, etc., the role will require active participation and involvement in solving complex technical issues such as SQL, operating system, network, cloud services, etc.
REQUIRED QUALIFICATIONS:
- At least 4 years of experience in Automation QA or similar role;- Solid understanding of the overall software product development/ release lifecycle and practical experience in Scrum/ Agile development process, including JIRA, Trello and Confluence;
- Proficiency in fundamental technologies used in modern cloud data warehouses (Azure Synapse, SQL Server, Oracle DBMS, AWS Redshift, Google Big Query or similar);
- Demonstrated ETL project experience and tools such as Informatica;
- Practical experience of working on Linux platform;
- Excellent interpersonal and oral/ written communication skills;
- Excellent knowledge of verbal and written English language.
DESIRED QUALIFICATIONS:
- Experience in the following cloud computing technologies: AWS, Azure, Google Big Query;
- Experience in continuous integration/ dev ops tools and technologies: Jenkins, Docker or Kubernetes;
- Team leadership experience.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their resume in English, in PDF format to: ******@***************.*** mentioning the position title ("Technical Support/ Data Migration") in the subject line of the email.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
