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Technical Support Engineer
| Company: | Workfront |
|---|---|
| Duration: | Long-term |
| Start Date: | ASAP |
| Deadline: | 18 July 2018 |
| Announcement Code: |
TERM:
Full-timeJOB DESCRIPTION:
Workfront Inc. has an opening for a Technical Support Engineer to work in the Technical Support Department. The position will primarily have responsibility for resolving customer issues, including troubleshooting installations, application and database issues and work management inquiries. The position will work directly with other departments throughout the Company, reporting to the Manager of Technical Support. This role requires a proactive and results-oriented individual with the ability to work on assigned tasks, as well as independently identify other value-add activities.RESPONSIBILITIES:
- Contribute to the user community;- Provide phone, email, chat and web support;
- Troubleshoot installation, application and database issues;
- Assist second-tier support with troubleshooting issues;
- Perform other job-related duties as assigned.
REQUIRED QUALIFICATIONS:
- At least 1,5 years of technical support experience;- Bachelor's degree is preferred;
- Excellent communication, interpersonal, problem solving and relationship skills;
- Excellent analytical skills;
- Excellent English language writing and speaking skills;
- Ability to work well with operations and technology;
- Ability to work on multiple tasks and prioritize personal workload;
- Detail-oriented self-starter;
- Positive attitude, always willing to put the customers' needs first;
- Ability to work through Monday-Friday 9 a.m.- 6 p.m. GMT+4;
- Ability to cover different timezone shifts when necessary (maximum 7 days in a year);
- Understanding of database applications;
- Understanding of web server technologies;
- Basic Linux/ Unix experience.
APPLICATION PROCEDURES:
All qualified candidates are welcomed to apply through: https://www.workfront.com/job/1211573/ .Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
