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Technical Support Specialist
| Company: | Ucom |
|---|---|
| Duration: | Permanent, with 3 months of probation period. |
| Start Date: | Immediately |
| Deadline: | 24 December 2018 |
| Announcement Code: |
JOB DESCRIPTION:
Ucom LLC is seeking a successful candidate who will provide technical support and client care as well as associated services to the Company's customers in an efficient and timely manner.RESPONSIBILITIES:
- Respond to the Company's customers' telephone calls, letters and virtual requests of technical character in an efficient and timely manner;- Interact with customers to provide and process information in response to inquiries, concerns and requests about Internet products and services;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Fix registered problems during the first contact and transfer non-resolved requests if necessary to the corresponding departments or staff members;
- Follow up to the accomplishments of registered customer requests;
- Conduct an ongoing registration of customer requests and accomplishments or any other outcomes;
- Report on the carried out activities and results to the technical support team leader;
- Perform other job-related duties as required.
REQUIRED QUALIFICATIONS:
- University degree (in progress of study is acceptable);- Strong customer service and communication skills;
- Strong troubleshooting skills;
- Technical aptitude; computer literacy; ability to quickly learn new applications;
- Basic understanding of the following Layer 2 and Layer 3 protocols: IPv4, TCP/ UDP, DHCP and ARP;
- Fluency in Armenian and Russian languages to support customers via phone and e-mail;
- Knowledge of English language;
- Knowledge of Linux/ Unix systems will be a plus;
- Prior contact center experience is preferred;
- Familiarity with mobile device software and hardware;
- Ability to work with a flexible schedule, including working in shift and on weekends;
- Good team and individual player.
APPLICATION PROCEDURES:
Interested candidates who meet the requirements above and are confident that their background and experience qualify them for the position, are welcome to send their resume to: ******@****.** , mentioning the position ("Technical Support Specialist") in the subject line of the email.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
