Jobs and Careers

JOB DESCRIPTION: 

Armenian Card is looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of its products. The incumbent will join a team of talented people, who work collaboratively with developers, quality engineers, product managers, and usability experts to make the products easier to use.

RESPONSIBILITIES: 

- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements;
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience;
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content;
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets the users up for success;
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications;
- Evaluate current content and develop innovative approaches for improvement;
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements;
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation;
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage;
- Research, create, and maintain information architecture templates that uphold organizational and legal standards.

REQUIRED QUALIFICATIONS: 

- Bachelor's degree in the relevant technical field, preferably in Computer Science or Engineering;
- 2-4 years of industry experience as an effective technical writer;
- Proven ability to quickly learn and understand complex topics;
- Proven work experience in technical writing of software documentation;
- Previous experience in writing documentation and procedural materials for multiple audiences;
- Superior written and verbal communication skills, with a keen eye for detail;
- Experience in working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

DESIRED QUALIFICATIONS:
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization;
- Firm understanding of the systems development life cycle (SDLC);
- Previous software development experience;
- Basic familiarity with XML and software development;
- Experience in using XML tools.

APPLICATION PROCEDURES: 

Interested candidates are welcome to send their CV to: ****@****.** indicating the position title ("Technical Writer") in the subject line of the email. Only shortlisted candidates will be contacted.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Highly competitive, plus a social package

OPEN TO/ ELIGIBILITY CRITERIA: 

All eligible candidates