Jobs and Careers

JOB DESCRIPTION: 

VFS Global is looking for an Operator to join its team.

RESPONSIBILITIES: 

- Responsible for document scrutiny and collection of applications for visa processing;
- Handle customer/ applicant queries personally or via email, telephone;
- Handle cash and bank related transactions if assigned and ensure 100% accuracy;
- Record and maintain all application data; ensure accurate and timely data entry into the system with zero errors;
- Ensure all administration and logistics of passport delivery to consulate/ applicant/ logistic company, etc.;
- Maintain compliance to the standard operating procedures, manuals, etc. without deviation in process;
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers;
- Encourage applicants to provide feedback on services provided and their overall experience at the application centre;
- Ensure that the entire process is completed within the mandated Turn Around Time;
- Assist Deputy Manager/ Operations Manager in execution of WB Project;
- Ensure judicious use of natural resources;
- Adhere to the environment health and safety policy/ objectives and guidelines of the organization.

REQUIRED QUALIFICATIONS: 

- Confident user of PC;
- Proficient user of MS Office (Word, Excel, PowerPoint) and good typing speed;
- Good and effective communication skills;
- Adaptability and presence of mind to handle customer queries and complaints;
- Fluency in English language;
- Eligible to work in Armenia.

APPLICATION PROCEDURES: 

Interested candidates are welcome to send their CV to: ****.****@***********.*** . Please indicate the subject line of the email as it follows: "Operator, Name, Surname".

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.