Աշխատանք և կարիերա

ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ՝ 

HSBC Bank Armenia is looking for a Head of Customer Value Management. The context of this role is to drive the retail business growth through customer-centric, relationship-based business strategies.

ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ՝ 

- Own, manage, design and develop customer propositions, products and services to increase customer value;
- Grow, deepen and retain relationships with customers, act as the "voice of the customer" to ensure that customer considerations are paramount in decision making;
- Lead the implementation of Consumer Protection and conduct related initiatives by the Central Bank of RA and HSBC Group;
- Execute customer and product campaigns, and ongoing review of marketing materials in close cooperation with Marketing;
- Plan and track non-financial/ financial business performance indicators/ results, ensure high quality of insights and recommendations to the executive committee of the business;
- Drive initiatives on optimizing products and services related processes, and overall customer journey improvements, by reviewing existing ones, proposing and agreeing the changes, and overseeing the ongoing progress of those;
- Manage retail products, services and sales related trainings for frontline staff, ensuring ongoing mystery shops to identify areas for improvement and enhance the training quality.

ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ՝ 

- Ability to quickly adapt to new and complex policy/ procedural environment; experience in working within a strong matrix organisation;
- Extensive knowledge and practice of the retail banking market, desirably within customer base management, products and services development, and processes optimization; working knowledge of the retail banking regulatory environment;
- Strategic thinking paralleled with excellent written and verbal communication skills both in Armenian and English languages; ability to produce comprehensive and structured proposals/ procedures/ business process flows;
- Sound analytical skills, ability to drive business intelligence towards data-driven insights and recommendations;
- Excellent communication and negotiation skills; can-do approach with ability to build strong relationships with key stakeholders; persuasion and influence skills to drive strategic priorities with senior management;
- Excellent organisational skills, oriented at delivering results on timely manner with quality considerations.

ԴԻՄԵԼՈւ ԿԱՐԳԸ՝ 

All interested and qualified candidates are encouraged to send their CV and a cover letter (both in English language) to: *******.*******@****.*** indicating the position title ("Head of Customer Value Management") in the subject line of the email. Only shortlisted candidates will be invited for the interviews.

Խնդրում ենք Ձեր դիմում-նամակում հստակ նշել, որ այս հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.

ԱՇԽԱՏԱՎԱՐՁ՝ 

Competitive

ՈՎ ԿԱՐՈՂ Է ԴԻՄԵԼ՝ 

All qualified candidates