Աշխատանք և կարիերա

ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ՝ 

The IT Specialist will be tasked with IT operations and services in the Armenian office and will work closely, cooperatively, and proactively with the Armenian Chief of Party, and the Internews Technology Solutions and Services team. The IT Specialist must be comfortable working under challenging deadlines. Internally, the IT Specialist works with end users to clarify, analyze, and resolve reported issues. The IT Specialist also works with external service providers, as required, to resolve escalated infrastructure issues. Closely following procedures and policies established by the Internews Technology Solutions & Services (TSS) team is a must for the IT Specialist.

ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ՝ 

IT Service Operations
- Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements;
- Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action;
- Provide coaching and training to ICT staff and users. Drafts procedures and instructions to promote a better understanding of the use of ICT equipment;
- Verify application results by conducting system audits of technologies implemented.
- Preserve assets by implementing disaster recovery, back-up procedures and information security and control structures;
- Act as first point of IT Support contact for all Internews staff across Jordan;
- Ensure network access, backup system and security are maintained at a high standard to ensure the integrity of the Internews network is not compromised;
- Troubleshoot system and network problems;
- Manage operations between the Internet service provider (ISP) and the organization;
- Diagnose and resolves hardware or software faults;
- Ensure timely repair of hardware faults and software configuration problems;
- Monitor the performance of Internews Armenian's IT systems and networks, including VSAT services, to ensure issues are appropriately prevented, escalated, and resolved.
- Regularly review and evaluate office and users' equipment and recommend replacement, enhancement and repair as needed, following Internews procedures and standards in collaboration with the Internews Technology Solutions & Services team;
- Promotes a culture of service excellence and continuous improvement within the TSS department;
- Maintain and develops excellent working relationships with all staff;
- Implement help desk tools/ solutions in line with user requirements and develops necessary measures to prevent frequent outages;
- Undertake other tasks or assignments within their areas of competence as directed by the supervisor;
- Work in close collaboration with the Global TSS team to roll out, maintain and enforce company-wide IT procedures, policies, and services.

ICT Equipment
- Deploys PCs and associated peripherals, including new installations and redeploying existing equipment as needed;
- Performs preventative maintenance on ICT equipment;
- Installs and configures operating systems to agreed standards;
- Installs and configures authorized software to agreed standards;
- Maintains existing ICT equipment, performs upgrades and new installations, and carries out routine procedures;
- Compiles and maintains an accurate inventory of hardware and software.

Departmental Administration and People Skills
- Assist with tracking software, hardware, and licensing inventory for the Jordan office. Must be able to complete detailed data entry on a consistent basis;
- Provide strong written and verbal communications to domestic and international colleagues;
- Manage crisis situations using excellent communication with affected staff and management;
- Actively participate in the testing of new software and hardware as required.

ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ՝ 

- Bachelor's degree in Computer Science/Information Technology or relevant qualification from a recognized institution will be an added advantage;
- Minimum 3 years of experience in IT support, service, and operation management;
- ITIL certification to the V3 Foundation level at a minimum;
- Demonstrated basic professional knowledge of Windows servers, networking, Internet technologies, office applications, and common hardware and peripherals;
- Attention to detail and strong troubleshooting skills;
- Ability to follow procedures precisely and thoroughly;
- Ability to maintain detailed and accurate records;
- Ability to assist other employees in use of various technologies;
- Ability to investigate issues and requirements; identify and prioritize appropriate solutions;
- Ability to manage own workload;
- Ability to work both independently and as part of a team;
- Capable of working well under pressure;
- Enthusiasm to continue learning;
- Excellent people skills;
- Integrity and commitment to producing results;
- Well-developed written and verbal communication skills;
- Willingness to travel to and work in field locations.

ԴԻՄԵԼՈւ ԿԱՐԳԸ՝ 

Interested candidates are asked to apply by sending their CVs to: *****@*********.***.
This position is being offered and hired by Internews Network. Benefits will be consistent with Internews Network's offerings and will be reviewed during the hiring process.
Internews Network is an EEO/AAP/OFCCP employer. Every qualified applicant will be considered for employment. Internews does not discriminate based on race, gender, gender identity or orientation, genetic information, age, national origin, marital status, disability status, political ideology, military or protected veteran status, or any other characteristics protected by applicable law.

Խնդրում ենք Ձեր դիմում-նամակում հստակ նշել, որ այս հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.

ԼՐԱՑՈՒՑԻՉ ՏԵՂԵԿՈՒԹՅՈՒՆՆԵՐ՝ 

This role will be based on-site in the Organisation's Yerevan, Armenia office. The ideal candidate is based in Lithuania, with independent work authorization there that does not require sponsorship from Internews.
Applications will be reviewed on a rolling basis, so interested candidates are encouraged to apply soon.