Աշխատանք և կարիերա

ԴՐՈւՅՔ՝ 

Full-time

ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ՝ 

LDT Technology is looking for VoIP/ Network Operations Specialist to join its team. The VoIP/ Network Operations Specialist provides technical design, implementation and validation services for Unified Communications Network Infrastructure technologies. Direct areas of responsibilities include Voice over IP (VoIP) solutions (including but not limited to MVTS II, Voipswitch, Asterisk and Voice Gateways). He/ she provides support, post installation, to the customers. This essential team makes sure that the Company's customers are happy and VoIP products are working correctly. The Company is looking for a team member who is self-motivated, full of energy and possess excellent troubleshooting, communication and analytical skills while working in a team atmosphere. This is a unique position to grow as a candidate where one would be able to learn from a team of Senior VoIP Engineers and be exposed to many different types of vendor equipment. The ideal candidate communicates effectively and continually seeks opportunities to increase internal customer satisfaction and deepen customer relationships.

ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ՝ 

- Monitor efficient working of all complex and multifaceted projects;
- Perform research and develop new technologies and evaluate work of support suppliers;
- Evaluate work and ensure compliance to all infrastructure standards and polices for various supplier proposed solutions;
- Analyze customer requirement for advance service products, coordinate with business firms and develop appropriate voice solutions for customers;
- Collaborate with internal staff and supplier and develop product integration strategies;
- Analyze all security problems on network and develop new technologies to cater it;
- Analyze and resolve assigned customer trouble tickets and provide Tier III application/ engineering support in a timely fashion;
- Assist with solution design, test and support the delivery of VoIP Services;
- Responsible for ongoing support and maintenance of VoIP (Switch) Architecture and Platforms, utilizing VoIP protocols and standards including SIP, and H.323, RTP/RTCP, IP Routing and Security;
- Train, consult and interface with customer, engineers and vendors during all phases of the system life-cycle;
- Responsible for functional testing of software features for variety of VoIP protocols, system and configuration managements, and all other aspects of the product;
- Assist with documenting; perform and certify full regression testing of the VoIP network;
- Follow and enforce the Company’s policies and procedures, including company guidelines and safety, at all times;
- Perform any miscellaneous department duties as needed.

ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ՝ 

- At least 1 year of work experience in a relevant field;
- Experience with network infrastructure to include converged IP networks, Voice Gateways;
- Strong understanding of VoIP (i.e. various types of IP based voice products and various legacy voice PBX vendors/ products);
- Strong understanding of SIP protocol;
- Knowledge of design dial plan schemes, trunking, transmissions and reporting of trunking and capacity metrics; ability to adapt various systems and customer environments;
- Extensive knowledge in VoIP transport such as H.323, SIP, Call Admission and Control mechanisms, centralization of call processing and trunking services;
- Experience in configuring Asterisk based media gateway devices for SIP connections, as well as an understanding of advanced IP to IP gateway functionality;
- Prior experience with legacy PBX phone systems;
- Excellent customer service skills;
- Written and verbal communication skills in English language;
- Ability to handle multiple complex projects;
- Ability to act as an advisor or mentor to junior colleagues;
- Ability to work independently with minimal guidance;
- Ability to effectively communicate difficult concepts and negotiate with others in a team environment.

ԴԻՄԵԼՈւ ԿԱՐԳԸ՝ 

Interested candidates are welcome to send their CV to: ****@**************.*** mentioning the position title ("VoIP/ Network Operations Specialist") in the subject line of the mail.

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