Работа и карьера

ТИП ПОЛНОМОЧИЙ: 

Day/ night shift

ОПИСАНИЕ ДОЛЖНОСТИ: 

Ucom LLC is seeking a successful candidate who will provide the Company's information in an efficient and timely manner.

ОБЯЗАННОСТИ: 

- Provide general information (offers, services, tariff plans, promotion, etc.); reply to balance and invoice queries; provide technical assistance to customers;
- Update the customer database during customer contacts;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Inform customers about the complaint status and resolution;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Bachelor's degree;
- 1-2 years of work experience in welcoming staff or help line is preferable;
- MS Office and Internet navigation skills;
- Advanced knowledge of Russian and English languages;
- Knowledge of other foreign languages is a plus;
- Excellent oral expression skills;
- Ability to listen.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Candidates who meet the above mentioned requirements and are confident that their background and experience qualify them for the position, are asked to send their resumes to: ******@****.** , mentioning the title of the announced position ("Call Center Specialist") in the subject line.

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