Работа и карьера

ОПИСАНИЕ ДОЛЖНОСТИ: 

GoodCredit UCO is looking for a highly motivated and qualified candidate to fill the position of Call Center Specialist.

ОБЯЗАННОСТИ: 

- Provide omnichannel customer service in compliance with the standards set by the Company, CBA regulations and RA legislation;
- Conduct telemarketing campaigns to up-sell/ cross-sell the Company's products and services;
- Meet sales individual and team KPI targets set by the Company;
- Assist customers during customer journey when applying for online loans;
- Register, follow up and provide feedback to customer claims and complaints in accordance with the Company's internal regulations;
- Provide customers with information on the products and services provided by the Company;
- Provide customers with information on their loans based on internal CRM, LMS systems and AS Bank.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- University degree in Finance, Economics or a related field;
- Excellent PC skills: strong knowledge of MS Office, Excel and Word in particular; knowledge of AS Bank is a plus;
- Customer service and sales skills;
- Fluency in Armenian and English languages;
- Excellent language skills, including writing, diction and fast typing skills;
- Stress tolerance: ability to work with hard-to-handle customers, work under close monitoring, cope with change management and overload;
- Basic knowledge of consumer banking products and regulations, consumer rights, consumer and data protection;
- Willingness and ability to develop and learn fast, especially different IT systems and banking products;
- Excellent communication and negotiation skills;
- Adaptability and flexibility;
- Analytical skills;
- Teamwork skills;
- Problem-solving skills;
- Attention to detail and accuracy.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested candidates are welcome to send their CV to: ****@**********.** mentioning the position title ("Call Center Specialist") in the subject line of the email. Only shortlisted candidates will be invited for an interview.

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