Работа и карьера

ОПИСАНИЕ ДОЛЖНОСТИ: 

Under the general oversight of the Immigration and Border Management (IBM) Division's Immigration and Visa Support Solutions (IVSS) Unit at HQ and reporting directly to the regional VAC (Visa Application Centre) Manager for Eastern Europe and Central Asia programmatically and directly to the IOM Head of Office administratively, the Incumbent will provide administrative support for the Canada Visa Application Centre operated by IOM.

ОБЯЗАННОСТИ: 

Administrative Support to Canada Visa Application Centre (CVAC)
- Provide client service excellence to applicants at all times, in full compliance with the CIC (Citizenship and Immigration Canada) Statement of Work (SOW) and the CIC Service Standards;
- Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist with telephone, fax, e-mail, chat and SMS inquiries from clients (including requirements for submitting visa applications and the location of client's passport), providing timely and accurate information to clients; marketing and providing assistance to clients with Value Added Services including but not limited to Self-Service and Assisted Data Entry services. Informing clients of any changes to visa requirements or submission procedures;
- Assist in the collection and forwarding of complete applications as per CIC checklists, including biometrics collection: provide guidance to clients on the proper completion of application forms, while reviewing and collecting same applications along with any supporting/ additional documents, as required; record, dispatch and follow up on applications and passports; arrange appointments for visa applicants who require interview, as required;
- Collection of Fees: Where required, collect the applicable Canadian visa fee(s) and IOM service fee(s); issue accurate receipts; daily reconciliation of receipts and reporting same; Safe keeping of all applications, supporting documentation and fees collected and responsible for CVAC office keys;
- Data Capture: Assist in maintaining a high degree of skill in using the CVAC software platform provided; enter all applicant data, enrol biometrics as required, submit application documents in the required order, while forwarding all applicant, passport and appointment information to CIC; ensure accurate tracking of both applications and supporting documents via the CVAC software's bar code scanning system;
- Responsible for returning of passports, supporting documentation and visa decisions. Assist in collecting processed applications; returning processed applications, passports and supporting documentation;
- Reporting: Assist in maintaining accurate and detailed records of all applications and fees received, and biometrics enrolled and report these records daily;
- Maintain a professional appearance and migrant friendly demeanour at all times;
- Maintain positive working relationships with IOM's Lead VAC Partner, VFS Global and CIC staff locally;
- Immediately inform management of any problems or issues related to her/ his daily work and regularly make suggestions on how to improve efficiency and client service;
- Comply with the "IOM Policy for a Respectful Working Environment", "IOM Confidentiality Agreement", "IOM Data Protection Manual", IOM Standards of Conduct", and the "IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct";
- Such other duties as may be assigned by the Head of Office, Financial Services in Manila, IVSS/IBM Unit at HQ and the VAC Regional Manager for Europe and Central Asia.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- School diploma with 4 years of relevant experience; or,
- Bachelor's degree in Business Administration, Finance, Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution, with 2 years of relevant professional experience;
- Experience in liaising with governmental authorities, national/ international institutions, United Nations agencies and nongovernmental organizations;
- Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,
- Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multicultural setting is an advantage;
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word;
- Fluency in English and Armenian languages; knowledge of Russian language.

Required Competencies:
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible;
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct;
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results;
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes;
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate;
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work;
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested candidates are invited to submit their CV and cover letter to: ************@***.*** , with the subject line “CVAC Assistant UG” by the deadline. Only shortlisted candidates will be contacted.

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ДОПОЛНИТЕЛЬНЫЕ ЗАПИСИ: 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.