Работа и карьера

ОПИСАНИЕ ДОЛЖНОСТИ: 

Varks.am is seeking a successful candidate for the position of Contact Center Specialist who will provide the Company's information in an efficient and timely manner.

ОБЯЗАННОСТИ: 

- Provide service to current and potential customers through an online consultant service;
- Implement telephone surveys in order to reveal customer demands;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Inform customers about the complaint status and resolution;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Higher education;
- Knowledge of Armenian, Russian and English languages;
- Computer skills;
- Excellent oral expression skills;
- Ability to listen;
- Ability to engage in teamwork;
- Sales skills.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested candidates are asked to send a CV to: **@*****.** . In the subject line of the email message, please mention the title of the position ("Contact Center Specialist"). Only shortlisted candidates will be contacted.

Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.