Работа и карьера

ТИП ПОЛНОМОЧИЙ: 

Full-time

ОПИСАНИЕ ДОЛЖНОСТИ: 

GoodCredit UCO is looking for a highly motivated and qualified candidate to fill the position of Contact Center Team Leader.

ОБЯЗАННОСТИ: 

- Manage the team of employees assigned: organize, motivate and follow up staff performance;
- Regularly monitor, measure, analyze and evaluate staff individual and team KPIs;
- Suggest and implement improvement plans;
- Ensure procedures, quality standards and targets set by the Company are met by the staff during daily operation;
- Assist, train and coach agents, create good working atmosphere and help them to develop necessary skills for serving customers and dealing with systems;
- Deal with customer complaints and difficult customer situations;
- Perform other job-related tasks assigned by the direct manager.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- University degree, preferably in Finance, Economics or Exact Sciences;
- Experience in a similar managerial position;
- Strong sales and customer care acumen;
- Excellent PC and MS Office skills; strong Excel skills; knowledge of AS Bank is a plus;
- Basic knowledge on consumer banking products and regulations, consumer rights, and consumer and data protection;
- Fluency in Armenian, English and Russian languages;
- Managerial, team building, and conflict resolution skills;
- Problem-solving and analytical skills;
- Self-motivated, self-controlled and hard-working person;
- Attention to detail and accuracy.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested applicants should submit their CV to: ****@**********.** indicating the position title ("Contact Center Team Leader") in the subject line of the email. Only short-listed candidates will be invited for the interviews.

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