Работа и карьера

ОПИСАНИЕ ДОЛЖНОСТИ: 

CMX Solutions GmbH is looking for a motivated candidate for the position of Customer Service Specialist to expand its team in Yerevan.

ОБЯЗАННОСТИ: 

-Handle incoming requests from customers professionally and ensure that issues are resolved promptly and thoroughly;
- Efficiently gather customer information, access and fulfill customer needs;
- Provide quality service and support in a variety of areas including, but not limited to, billing, placing print orders, and system troubleshooting;
- Troubleshoot customer issues over the phone/ email and other communication channels;
- Use automated information systems to analyze the customer's situation;
- Maintain a balance between company policy and customer benefit in decision making;
- Handle issues in the best interest of both: customer and Company;
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience;
- Responsible for compiling and generating reports as they relate to customer contacts.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Excellent knowledge of German language is mandatory/ at least B2 Level;
- Knowledge of English language or any other Western European language is considered as an advantage;
- Strong, young and dynamic personality;
- Highly developed sense of integrity and commitment to customer satisfaction;
- Demonstrated enthusiasm for treating and caring for customers;
- Ability to communicate clearly and professionally, both verbally and in writing;
- Pleasant, patient and friendly attitude;
- Strong detail orientation, and communicative/ listening skills;
- Willingness to work with a flexible schedule and overtime when needed;
- Possess a strong work ethic and a team player mentality.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested and qualified candidates are welcome to send their CVs in English, Armenian or German languages to: *******@*************.*** until the deadline. Please, indicate the position title ("Customer Service Specialist") in the subject line of the email.

Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.

ЗАРПЛАТА: 

Competitive salary