Работа и карьера

ОПИСАНИЕ ДОЛЖНОСТИ: 

Freighthaul invites dynamic, empathetic people with excellent knowledge of English language and problem-solving skills to join its team of night shift Customer Support Representatives. They will work from 9 p.m. till 9 a.m., alternate days (15 days per month), answering inquiries of customers, providing them with complete information and offering quick and optimal solutions to their requests.

ОБЯЗАННОСТИ: 

- Answer inquiries from customers solving problems and providing outstanding customer support continuously;
- Provide assistance and information to customers, answer their questions, suggesting solutions or redirecting requests to other relevant staff;
- Answer calls, enter client information into the database, verify information and maintain the database;
- Verify bank card information, charge payments from bank cards of customers;
- Maintain the quality of support by adhering to standards and guidelines for answering customer inquiries, recommend improved procedures;
- Maintain communication equipment by reporting problems;
- Provide regular and on-demand reports to the line manager.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Fluency in English language;
- Experience in customer support, call centers, help desks or other relevant roles, preferably dealing with English speakers;
- Outstanding customer service skills with customer focus;
- Ability to analyze information and come up with solutions;
- Positive, pragmatic, professional attitude with good interpersonal skills;
- Ability to learn and memorize a considerable quantity of information;
- Business communication skills;
- Ability to stay calm under pressure;
- High attention to details.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

To apply, please send your CV or a link to your LinkedIn profile to: **@***********.*** indicating the title of the position ("Customer Support Representative") in the subject line of the email.

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