Работа и карьера

ТИП ПОЛНОМОЧИЙ: 

Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts will apply to weekends as well.

ОПИСАНИЕ ДОЛЖНОСТИ: 

FXTM Armenia is looking for a skilled and motivated Farsi Speaking Customer Support Representative. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.

ОБЯЗАННОСТИ: 

- Assist clients worldwide through a live support;
- Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
- Demonstrate impeccable telephone etiquette and management;
- Handle back office queries;
- Support clients with technical and troubleshooting issues;
- Report to the Management;
- Deal with complaints of a varying nature promptly and effectively;
- Provide support and troubleshooting on MetaTrader platforms;
- Liaise with all departments to resolve issues;
- Liaise with the Compliance Officer regarding complaints and approval of accounts;
- Provide all relevant information to clients regarding documents and materials for becoming a client.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Higher education in Economics or a related field;
- Previous experience in a similar position will be considered as an advantage;
- Excellent knowledge of Farsi and English languages; knowledge of any other language will be considered as an advantage;
- Excellent spoken and written communication skills;
- Excellent typing skills;
- Ability to work efficiently under pressure;
- Excellent computer skills (Microsoft Excel and Word).

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

To apply for this position, please follow the link: https://workable.com/j/7000761A7B . Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview.

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ЗАРПЛАТА: 

Competitive, medical insurance will be provided after 3 months of employment.