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Farsi Speaking Customer Support Representative
Это объявление было просмотрено
Компания: FTG Consultants LLC
Локация: Yerevan, Армения
Длительность: Permanent, with 3 months of probation period
Дата начала: ASAP
Крайний срок: 12 December 2019

ТИП ПОЛНОМОЧИЙ: 

Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts will apply to weekends as well.

ОПИСАНИЕ ДОЛЖНОСТИ: 

FXTM Armenia is looking for a skilled and motivated Farsi Speaking Customer Support Representative. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.

ОБЯЗАННОСТИ: 

- Assist clients worldwide through a live support;
- Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
- Demonstrate impeccable telephone etiquette and management;
- Handle back office queries;
- Support clients with technical and troubleshooting issues;
- Report to the management;
- Deal with complaints of a varying nature promptly and effectively;
- Provide support and troubleshooting on MetaTrader platforms;
- Liaise with all departments to resolve issues;
- Liaise with the Compliance Officer regarding complaints and approval of accounts;
- Provide all relevant information to clients regarding documents and materials for becoming a client.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Higher education in a related field;
- Previous experience in a similar position will be considered an advantage;
- Excellent knowledge of Farsi and English languages;
- Excellent spoken and written communication skills;
- Excellent typing skills;
- Ability to work efficiently under pressure;
- Excellent computer skills (Microsoft Excel and Word).

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

To apply for this position, please follow the link: https://apply.workable.com/fxtm/j/7000761A7B/ . Please note that only applications submitted in English language are being reviewed. Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview.

Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.

ЗАРПЛАТА: 

Competitive, medical insurance will be provided after 3 months of employment.

О КОМПАНИИ: 

FXTM is an international online forex broker. The Company serves its clients from over 180 countries in Europe, Africa and Asia by offering trading instruments, platforms and accounts, depending on needs of the customers. For more information about the Company, please visit: www.forextime.com.