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Head of Contact Center Unit
| Компания: | Varks.am |
|---|---|
| Длительность: | Permanent, with a probation period of 3 months. |
| Дата начала: | ASAP |
| Крайний срок: | 30 June 2018 |
| Код объявления: |
ТИП ПОЛНОМОЧИЙ:
Full-timeОПИСАНИЕ ДОЛЖНОСТИ:
The incumbent will direct and oversee the Company's Contact Center, ensure high quality customer service and compliance with RA legislation.ОБЯЗАННОСТИ:
- Improve processes and develop comprehensive procedures to guide daily work of employees;- Oversee and direct the day-to-day performance of the Contact Centre;
- Coordinate the work with other departments and partners;
- Ensure high quality customer service and client oriented approach by Contact Center;
- Ensure consistent staff development and assessment;
- Monitor and ensure the compliance with RA legislation and CBA legal acts;
- Manage the smooth and efficient workflow, prioritize and delegate the work within the Department;
- Ensure timely and complete answers to customer complaints and applications;
- Oversee and provide customer service and due care via e-mails, online chats, SMS notifications, voice messages (IVR), phone calls and other official pages in a timely and accurate manner;
- Prepare reports based on business needs and management requests, perform systematical analysis and present proposals based on the results.
ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ:
- Higher education in Business Administration, Finance, Project Management, Public Relations or other related field;- At least 3 years of working experience in financial institutions in a managerial position in a customer support area;
- Sound skills in project management;
- Ability to lead large number of employees;
- Strong interpersonal and time management skills;
- Fluency in Armenian, English and Russian languages;
- Advanced troubleshooting and multi-tasking skills;
- Excellent MS Office knowledge;
- Strong participative and supportive leader skills and ability to coordinate the increasing number of subordinates;
- Stress-resistant and self-motivated personality.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК:
To apply, please send a CV to: **@*****.** . Please, mention the position title ("Head of Contact Center Unit") in the subject line of the email, otherwise the application will not be considered. If you have previously applied for Varks.am job announcements, please indicate in the message the position and the date of application.Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.
