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Head of Customer Care Department
| Компания: | Varks.am |
|---|---|
| Длительность: | Permanent, with a probation period of 3 months. |
| Дата начала: | ASAP |
| Крайний срок: | 11 April 2018 |
| Код объявления: |
ОПИСАНИЕ ДОЛЖНОСТИ:
Varks.am is looking for a Head of Customer Care Department. The incumbent will direct and oversee the Company's customer service through phone calls, website and social media. He/ she will also organize and direct effective and efficient debt collection process.ОБЯЗАННОСТИ:
- Develop customer care and debt collection procedures and guidelines;- Consistently improve and lead debt collection process and if deemed necessary cooperate with Security and Legal units;
- Ensure consistent staff development and assessment based on KPIs;
- Monitor and ensure the compliance with RA legislation and CBA legal acts;
- Manage the smooth and efficient workflow, prioritize and delegate the work within the Department;
- Ensure timely and comprehensive answers and solutions to costumer complaints and other questions;
- Oversee and provide customer service and due care via e-mails, online chats, SMS notifications, voice messages (IVR), phone calls and other official pages in a timely and accurate manner;
- Prepare reports based on business needs and management requests, perform systematical analysis and present proposals based on the results.
ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ:
- Bachelor's or master's degree in Business Administration, Project Management, Public Relations, International Relations, or other related field;- At least 3 years of working experience in financial institutions, preferably in a managerial position in a customer support area;
- Strong interpersonal skills;
- Fluency in Armenian, English and Russian languages;
- Advanced troubleshooting and multitasking skills;
- High time management skills;
- Strong participative and supportive leader skills and ability to coordinate the increasing number of subordinates;
- Stress resistant and self-motivated personality.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК:
To apply, please send your CV to: **@*****.** . Please, mention the position title ("Head of Customer Care Department") in the subject line of the email, otherwise your application will not be considered.Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.
