Работа и карьера

ТИП ПОЛНОМОЧИЙ: 

Full-time

ОПИСАНИЕ ДОЛЖНОСТИ: 

Varks.am is looking for a Head of Customer Care Unit. The incumbent will direct and oversee the Company's Contact Center, ensure high quality customer service and compliance with RA legislation.

ОБЯЗАННОСТИ: 

- Improve processes and develop comprehensive procedures;
- Oversee and direct the day-to-day performance of the Contact Center;
- Coordinate the work with other departments and partners;
- Ensure high quality customer service and client-oriented approach;
- Ensure consistent staff development and assessment;
- Monitor and ensure the compliance with RA legislation and CBA legal acts;
- Manage the smooth and efficient workflow, prioritize and delegate the work within the Unit;
- Oversee and provide customer service and due care via possible communication channels;
- Follow, monitor and report KPIs;
- Ensure key results improvement;
- Make data driven decision;
- Develop and implement new initiative to reach the goals.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Higher education in Business Administration, Finance, Project Management, Public Relations or other related fields;
- At least 3 years of work experience in financial institutions in a managerial position in a customer support area;
- Sound skills in project management;
- Ability to lead large number of employees;
- Strong interpersonal and time management skills;
- Fluency in Armenian, English and Russian languages;
- Advanced troubleshooting and multi-tasking skills;
- Excellent knowledge of MS Office;
- Strong participative and supportive leader skills and ability to coordinate the increasing number of subordinates;
- Stress-resistant and self-motivated personality.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested candidates are welcome to send their CV to: **@*****.** indicating the position title ("Head of Customer Care Unit") in the subject line of the email. Only shortlisted candidates will be contacted.

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