Работа и карьера

ОПИСАНИЕ ДОЛЖНОСТИ: 

Evocabank is looking for a motivated and professional person who will be responsible for overall service quality of the Bank.

ОБЯЗАННОСТИ: 

- Control the quality of customer service in the Bank;
- Responsible for familiarization of new employees with the service culture and newly introduced standards of service culture through trainings and mentorship;
- React to customers' complaints and suggestions, working out final solutions to them;
- Regularly assess the quality of customer service by the customer service subdivision, draft reports and work out solutions to existing problems;
- Submit recommendations regarding the enhancement of customer service quality.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Higher education, preferably in Economics or Finance;
- At least 3 years of banking experience in service control or complaint management areas;
- At least 2 years of management experience;
- Thorough knowledge of Armenian banking legislation and banking services;
- Fluency in Armenian, Russian and English languages;
- Good knowledge of MS Office programs, and electronic communication means;
- Ability to work in a team, and find efficient solutions in changing environment;
- Pro-activity and sense of responsibility;
- Analytical and flexible thinking; cooperation skills.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested candidates are welcome to send their CV in Armenian language (in PDF format) to: **@*********.** indicating the position title ("Head of Service Quality Management Division") in the subject line of the email; or submit the CV to the Bank's Head Office at: 44/2 Hanrapetutyan Str., Yerevan 0010. Only shortlisted candidates will be interviewed.

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ЗАРПЛАТА: 

Competitive

ОТКРЫТ ДЛЯ/ КРИТЕРИИ ОТБОРА: 

All qualified candidates