Работа и карьера

ТИП ПОЛНОМОЧИЙ: 

Full-time

ОПИСАНИЕ ДОЛЖНОСТИ: 

The incumbent will be responsible for provision of IT support to the Bank staff.

ОБЯЗАННОСТИ: 

- Answer incoming calls and provide necessary support to the Bank staff;
- Handle tickets in Jira IT Service Desk properly and on time;
- Address technical and software problems of the Bank staff within the scope of authorities and professional expertise;
- Analyze and evaluate Jira IT Service Desk tickets and where necessary forward them to appropriate IT specialists of the Bank;
- Instruct the Bank staff on usage of Jira IT Service Desk and other systems.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- University degree in a technical field;
- At least 2 years of relevant work experience;
- Experience in addressing software and hardware problems;
- Knowledge of web-related programs;
- Good skills in Windows systems usage;
- Fluency in Armenian and Russian languages; good knowledge of English language;
- Ability to work under pressure; attention to detail;
- Ability to make decisions quickly and autonomously;
- Team player;
- Commitment to work and sense of responsibility.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

All interested and qualified candidates are welcome to fill in the attached Application Form, enclose the CV, including relevant qualifications, experience and contact information for professional references, and send to: **.**@**********.** . Please indicate the position title ("IT Service Desk Specialist") in the subject line of the email.

Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.

ЗАРПЛАТА: 

Competitive, plus package of benefits and development opportunities