Работа и карьера

ОПИСАНИЕ ДОЛЖНОСТИ: 

The incumbent will carry out and develop customer retention and loyalty actions, handle customers' complaints, as well as establish and maintain competition bench marking and satisfaction inquiry.

ОБЯЗАННОСТИ: 

- Manage customer qualification and profiling;
- Carry out retention and loyalty actions through phone calls;
- Manage customer complaints escalated through all the possible channels;
- Carry out churn prevention calls and actions;
- Manage quick wins and win-backs;
- Propose creative ideas on problem-solving that have added value to the Retention and Loyalty Team;
- Carry out satisfaction inquiry;
- Establish competition bench marking;
- Arrange ongoing reporting activities;
- Carry out other tasks as assigned by the direct manager.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Bachelor's degree;
- 1-2 years of experience in sales or customer service;
- Knowledge of MS Office (Word, Excel, PowerPoint and Outlook) and Internet navigation skills;
- Advanced knowledge of Russian and English languages;
- Excellent oral and written expression skills;
- Stress resistance;
- Perfect communication skills;
- Customer-centric personality.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Candidates who meet the requirements above and are confident that their background and experience qualify them for the position, are welcome to send their resume to: ******@****.** , mentioning the position title ("Junior Retention and Loyalty Specialist") in the subject line of the email.

Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.