Работа и карьера

ОПИСАНИЕ ДОЛЖНОСТИ: 

The Company is looking for a Platform Helpdesk Specialist to provide assistance and support related to the software/ hardware platform serving multiple clients.

ОБЯЗАННОСТИ: 

- Answer, diagnose, troubleshoot and coordinate clients' incoming support issues through email or support help line;
- Support and solve issues related to platform maintenance;
- Keep all process documentation up to date in accordance with corporate policies and guidelines;
- Reveal single and recurring problems regarding the platform;
- Collaborate with team members, Platform Manager and Project Manager to continuously improve accuracy, effectiveness and efficiency of the processes and system;
- Regularly liaise with branch employees to identify and solve the issues;
- Perform other job-related duties as assigned.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Bachelor's degree in Computer Science, Business Administration or a related field;
- Relevant work experience, preferably in corporate environment, is desirable;
- Excellent analytical, problem-solving and organizational skills;
- Ability to manage calls and provide the highest level of client satisfaction;
- General networking knowledge and troubleshooting skills;
- Demonstrated ability to identify and understand issues and resolve customer inquiries and develop
appropriate solutions quickly and effectively;
- Ability to handle multiple concurrent activities with a positive and flexible attitude;
- Strong motivation to complete tasks quickly and with high quality;
- Desire to develop deep technical and business understanding of the platform;
- Desire to learn basic database and software related skills;
- Desire to learn basics of network protocols and cloud systems;
- Willingness to work in a team and contribute to the success;
- Excellent interpersonal and communication skills, ethical attitude;
- Fluency in Armenian language; sufficient knowledge of Russian and English languages.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested candidates are welcome to send their CV to: ****@***.** indicating the position title ("Platform Helpdesk Specialist") in the subject line of the email. Only short-listed candidates will be contacted and invited for the interview.

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