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Russian Speaking Customer Support Representative
Это объявление было просмотрено
Компания: FTG Consultants LLC
Длительность: Permanent, with 3 months of probation period
Дата начала: ASAP
Крайний срок: 03 August 2019
Код объявления:

ТИП ПОЛНОМОЧИЙ: 

Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts may apply to weekends as well.

ОПИСАНИЕ ДОЛЖНОСТИ: 

FXTM Armenia is looking for a skilled and motivated Russian Speaking Customer Service Representative. The successful candidate will be required to provide excellent customer service to clients.

ОБЯЗАННОСТИ: 

- Assist clients worldwide through a live support;
- Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
- Demonstrate impeccable telephone etiquette and management;
- Handle back office queries;
- Support clients with technical and troubleshooting issues;
- Report to the management;
- Deal with complaints of a varying nature promptly and effectively;
- Provide support and troubleshooting on MetaTrader platforms;
- Liaise with all departments to resolve issues;
- Liaise with the Compliance Officer regarding complaints and approval of accounts;
- Provide all relevant information to clients regarding documents and materials for becoming a client.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Higher education in Economics or a related field;
- Previous experience in a similar position will be considered an advantage;
- Excellent knowledge of Russian and English languages; knowledge of any other language will be considered as an advantage;
- Excellent spoken and written communication skills;
- Ability to work efficiently under pressure;
- Excellent computer skills (Microsoft Excel and Word);
- Knowledge of MetaTrader platforms will be considered an advantage.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

To apply for this position, please follow the link: https://workable.com/j/04F8BBE8A1 . Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview.

Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.

ЗАРПЛАТА: 

Competitive, medical insurance will be provided after 3 months of employment.

О КОМПАНИИ: 

FXTM Armenia is represented by FTG Consultants LLC, which is subsidiary of FXTM. FXTM is an international online forex broker. The Company serves its clients from over 180 countries in Europe, Africa and Asia by offering trading instruments, platforms and accounts, depending on needs of the customers. For more information about the Company, please visit: www.forextime.com.