Работа и карьера

ТИП ПОЛНОМОЧИЙ: 

Full-time

ОПИСАНИЕ ДОЛЖНОСТИ: 

Digitain is looking for a dynamic, high-performing and experienced Spanish Speaking Account Manager to join its awesome team. This position is for a person who is customer-oriented with a 'can do' attitude, proactive and passionate about Digitain products. The ideal candidate has a drive for achieving goals and maintaining a great customer experience. He/ she should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. The Account Manager will act as a main point of contact for the Company's partners with a key focus on account growth, partner satisfaction and prioritization of partners' needs at a high standard. He/ she will maintain and strengthen long-term, trusting and mutually beneficial relationships with the partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, to succeed in this position, the incumbent should collaborate with the sales team to achieve quotas while keeping the partners satisfied and engaged with the Company's products and services in the long-run.

ОБЯЗАННОСТИ: 

- Build, develop and maintain strong, long-lasting and trusted advisor relationships with the Company's partners, stakeholders and executive sponsors;
- Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings;
- Communicate with partners at a senior level to resolve issues and inquiries;
- Adhere to the highest professional standards while managing partners' accounts;
- Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships;
- Focus on ensuring superior customer service levels, operational excellence and strategic insight;
- Manage projects within client relationships, carry out client goals while meeting company goals;
- Drive client retention, renewals, upsells and client satisfaction;
- Identify and develop new businesses, existing business growth opportunities with the partners and/ or identify areas of improvement;
- Manage partners' challenging requests and/ or issues escalation to appropriate departments;
- Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners' needs and objectives;
- Resolve complaints and prevent additional issues by improving processes;
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments;
- Monitor and analyze customers' usage of the Company's product;
- Collect and analyze data to learn more about partners' behavior;
- Forecast and track client account metrics;
- Feed back all suggestions for improvement and market research to senior staff;
- Stay up-to-date with company products and services, identify industry trends;
- Provide input on new processes and workflows as needed;
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Bachelor's degree in a related field;
- Proven account management or customer service related experience;
- Experience in gaming industry will be considered as a big plus;
- Excellent knowledge of Spanish language; good knowledge of English and Russian languages is a big plus;
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive;
- Experience in delivering client-focused solutions based on customer needs;
- Proven ability to manage multiple projects at a time while paying strict attention to details;
- Excellent listening, negotiation and presentation skills;
- Excellent verbal and written communications skills;
- Self-motivated individual with the ability to thrive in a results-driven environment;
- Ability to work under high pressure;
- Natural relationship builder with integrity, reliability and maturity;
- Ability to prioritize among competing tasks;
- Critical thinking and problem-solving skills;
- Excellent time and project management skills.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Qualified and interested candidates are welcomed to send their detailed resume/ CV to: ******@********.*** mentioning the position title ("Spanish Speaking Account Manager") in the subject line of the email. The Company is grateful to all interested applicants, however, only shortlisted candidates will be contacted for an interview.

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ЗАРПЛАТА: 

Competitive