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Supplied Services Agent for Business Services
| Компания: | HSBC Bank Armenia |
|---|---|
| Дата начала: | ASAP |
| Крайний срок: | 02 April 2018 |
| Код объявления: |
ОПИСАНИЕ ДОЛЖНОСТИ:
N/AОБЯЗАННОСТИ:
- Handle a wide variety of operational activities within the Supplied Services Department;- Responsible for preparing replenishment of offsite ATMs and organizing replenishment of in-branch ATMs;
- Organize off-site archiving processes (data management);
- Update management information, develop diverse statistical reports through various parameters and arrange month-end and quarterly MI reporting;
- Monitor ATM network operations and eliminate malfunctions ensuring compliance with CBA and HSBC Group regulations and set SLAs;
- Investigate transaction disputes from customers and ensure accurate and correct customer handling;
- Provide maximum efficient and highest quality service to both external and internal customers; handle the customer requests with due care and in a professional manner to increase the customer satisfaction;
- Correct maintenance of all required documents during daily processes and end of day control checking;
- Develop an expert-level understanding of the business systems of the HSBC Group and their associated requirements;
- Manage customer satisfaction and complaints levels;
- Maintain relationship with key users, internal and external customers;
- Ensure that projects are delivered in accordance with the Bank's standards and policies;
- Maintain and exceed service standards and quality in supplied services operations, effectively escalate risks and issues;
- Strive to identify existing processes to improve efficiency of deliverables to the customer base and in turn reduce year-on-year costs by agreed target.
ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ:
- Higher education;- Previous work experience in the banking industry, operations is a plus;
- Knowledge of MS Office;
- Strong knowledge of English and Armenian languages;
- Availability of driving license and ability to drive is a plus;
- Analytical and practical approach towards problem-solving;
- Ability to work under pressure;
- Enthusiastic person, full of energy, fresh ideas and fast learner.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК:
All interested and qualified candidates are encouraged to fill in the last updated version of HSBC Application Form attached below and send it to: *******.*******@****.*** . The old versions of application forms will not be reviewed. Please, put in the subject line of the email "Supplied Services Agent". Only short-listed candidates will be invited for interviews.Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.
Application Form
