Работа и карьера

ТИП ПОЛНОМОЧИЙ: 

Full-time

ОПИСАНИЕ ДОЛЖНОСТИ: 

BlueNet is looking for an enthusiastic, self-motivated, hardworking Technical Support Specialist who will provide technical support to customers in diagnosing, isolating, reproducing and fixing complex technical issues.

ОБЯЗАННОСТИ: 

Responsibilities include, but are not limited to:
- Communicate clearly and precisely with customers in written and verbal form;
- Maintain accurate and timely records in the Company's ticketing system;
- Remain technically competent relative to BlueNet's best practices and its products;
- Troubleshoot problems in real time and provide solutions;
- Cooperate with development, QA and professional services teams;
- Work as part of a multi-disciplined and multi-national team;
- Document known issues in the BlueNet portal and create how-to articles.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- At least 1 year of work experience in a service-oriented, customer support, technical support or a related field;
- Enthusiasm and ability to thrive in a constantly changing environment;
- Good working level of verbal and written English language;
- Knowledge of network technologies and information systems;
- Proper phone and e-mail etiquette;
- Ability to work independently at resolving all but most complex issues;
- Knowledge of customer service principles and practices;
- Effective listening and communication skills;
- Willingness to co-operate with others and work for the greater good;
- Experience with Windows Server, Active Directory, SMTP, Microsoft Exchange Server and Microsoft SQL Server is considered a plus.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested and qualified candidates are welcome to send their CV to: **@*******.** indicating the position title ("Technical Support Specialist") in the subject line of the email.

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ЗАРПЛАТА: 

Highly competitive