Работа и карьера

ТИП ПОЛНОМОЧИЙ: 

Full-time

ОПИСАНИЕ ДОЛЖНОСТИ: 

Digital Edge is seeking a Technical Support Specialist with good English language knowledge to join its technical support team.

ОБЯЗАННОСТИ: 

- Monitor IT systems;
- Work with monitoring/ alerting systems, troubleshoot and solve arising issues with engaging other teams if needed;
- Act rapidly in critical situations, handling multiple alerts simultaneously;
- Be able to ensure high availability and SLA's;
- Control the accuracy of responses to all received claims and problems from clients;
- Manage, track, report, and process assigned tickets daily and across shifts;
- Redirect problems to the appropriate departments;
- Create reports and ensure proper workflow;
- Work in a 24x7 team, with day and night shifts.

ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 

- Good written and verbal communication skills in English language;
- Good knowledge and hands-on experience in Windows and Linux Servers;
- Troubleshooting and customer service skills;
- Strong analytical and organizational skills, with passionate attention to detail;
- Ability to multi-task, prioritizing multiple objectives and initiatives.

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 

Interested candidates are welcome to submit their CV in the English language to: ****.*******@***********.*** mentioning the position title ("Technical Support Specialist") in the subject line of the email.

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ЗАРПЛАТА: 

Competitive, depending on previous experience and skills