VXSoft is looking for a Support Center Specialist to provide technical support, training and guidance to different user groups of e-gov systems developed by the Company.
- Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way;
- Evaluate and resolve users issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance;
- Identify user needs and help them in using specific systems features;
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users);
- Follow up with users to ensure their technical issues are resolved;
- Assist in training process of the Comapny's product customers.
- Excellent user-level computer skills (MS Windows, Office family products);
- Experience in providing technical customer service as a Customer Support Specialist or similar CS role and training to users with varying levels of technical expertise;
- Solid troubleshooting, verbal and written communication skills;
- Familiarity with Public Administration is a plus;
- Experience using help desk, task management software (preferably JIRA) and remote support tools (TeamViewer, AnyDesk);
- Time management and multi-tasking abilities;
- Patience when handling tough cases;
- Knowledge of Armenian, Russian and English languages.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК:
Interested candidates are welcome to send their CV to: firstname.lastname@example.org
indicating the position title ("Support Center Specialist") in the subject line of the email or deliver the hard copy to VXSoft LLC office at: 24d Baghramyan Ave. 3rd floor (Campus of the National Academy of Sciences, building of Scientific Library) on weekdays from 10:00 to 17:00. Please note that no phone queries are proposed for applicants. Only shortlisted candidates will be contacted for an interview.
Подавая на вакансию, пожалуйста укажите Career Center как источник информации о вакансии и сайт www.careercenter.am. Спасибо!
250,000 - 300,000 AMD depending on qualifications and experience
ОТКРЫТ ДЛЯ/ КРИТЕРИИ ОТБОРА:
All interested candidates