ТИП ПОЛНОМОЧИЙ: 
Full-time
ОПИСАНИЕ ДОЛЖНОСТИ: 
Mogo UCO is looking for a motivated Team Leader to manage, coordinate and check the activities of the Call Center and Debt Collection-Call staff.
ОБЯЗАННОСТИ: 
- Manage, plan, coordinate and check the activities of the call center & debt collection-call staff;
- Lead and revitalize the debt collection-call and call center specialists’ work and assure their quality;
- Update all the documentations and information necessary for the call center staff;
- Prepare reports regarding staff activity and work efficiency;
- Make analysis on various operations of call center performance;
- Assure excellent customer service;
- Follow up daily/weekly/monthly dashboards;
- Perform other tasks as assigned.
ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 
- Higher education;
- At least 3 years of related work experience, including at least 1 year in banking/ credit/ telecommunications sphere and 1 year in management;
- Good understanding of the working principles of banks/ credit organizations;
- Basic knowledge of call center systems and its working principles;
- Proven skills in understanding IVR systems;
- Computer literacy, working knowledge of MS Office (Word, Excel, PowerPoint, Outlook) and Internet navigation skills;
- Strong communication and writing skills in English and Armenian languages;
- Customer centric personality with strong administrative and organizational skills;
- Ability to think analytically and strategically and conceptualize innovative solutions;
- Good interpersonal and active listening skills;
- Attention to details;
- Ability to handle stressful situations and take initiative;
- Patience, ability to work in a team and perform well under pressure.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 
Interested candidates are welcome to send their detailed CV with a photo to: **@****.** indicating the position title ("Call Center and Debt Collection-Call Team Leader") in the subject line of the email. Only shortlisted candidates will be contacted.
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ЗАРПЛАТА: 
Competitive, based on previous experience
О КОМПАНИИ: 
Mogo Universal Credit Organisation LLC is a member of the Mogo AS group. The Company was founded in 2012 and operates in Latvia, Lithuania, Estonia, Georgia, Romania, Bulgaria, Moldova, Poland and Albania. Mogo UCO provides car loans and loans secured by cars. For more information about the Company, please visit:
www.mogofinance.com.