ТИП ПОЛНОМОЧИЙ: 
Full-time
ОПИСАНИЕ ДОЛЖНОСТИ: 
Varks.am is seeking a successful candidate for the position of Contact Center Specialist who will provide the Company's information in an efficient and timely manner.
ОБЯЗАННОСТИ: 
- Provide service to current and potential customers through an online consultant service;
- Implement telephone surveys in order to reveal customer demands;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Inform customers about new offers and services;
- Inform customers about the complaint status and resolution;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Apply retention and customer loyalty during all contacts;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team.
ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 
- Higher education;
- Knowledge of Armenian, Russian and English languages;
- Computer skills;
- Excellent oral expression skills;
- Ability to listen;
- Ability to engage in teamwork;
- Sales skills.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 
Interested candidates are welcome to send their CV to: **@*****.** . Please, indicate the position title ("Contact Center Specialist") in the subject line of the email. Only shortlisted candidates will be contacted.
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О КОМПАНИИ: 
Varks.am is represented by "Varks.am UCO" CJSC which is a finance organization. To get more information about the Company, please visit:
https://www.varks.am/.