ТИП ПОЛНОМОЧИЙ: 
Full-time, in shifts for a total of 40 hours a week (5 days a week, 8 hours per day); shifts may apply to weekends as well.
ОПИСАНИЕ ДОЛЖНОСТИ: 
The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.
ОБЯЗАННОСТИ: 
- Assist clients worldwide through a live support;
- Answer emails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
- Demonstrate impeccable telephone etiquette and management;
- Handle back office queries;
- Support clients with technical and troubleshooting issues;
- Report to the management;
- Deal with complaints of a varying nature promptly and effectively;
- Provide support and troubleshooting on MetaTrader platforms;
- Liaise with all departments to resolve issues;
- Liaise with the Compliance Officer regarding complaints and approval of accounts;
- Provide all relevant information to clients regarding documents and materials for becoming a client.
ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 
- Higher education;
- Previous experience in a similar position will be considered as an advantage;
- Absolute proficiency in English language;
- Fluent knowledge of any other language (Russian, Farsi, Arabic, Spanish, Chinese) will be considered as an advantage;
- Excellent spoken and written communication skills;
- Ability to work efficiently under pressure;
- Excellent computer skills (Microsoft Excel and Word).
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 
To apply for this position, please send your CV in English language to: *******@****.*** stating "Customer Service Representative" in the subject line of the email. Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for an interview.
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ЗАРПЛАТА: 
Highly competitive, plus a private medical insurance, that will be provided upon completion of the probation period.