ТИП КОНКУРСА: 
RFQ
ПОДРОБНОЕ ОПИСАНИЕ: 
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Technical Requirements:
1. Server Support and Maintenance
- Server Installation and Configuration: Installation and configuration of physical and virtual servers, ensuring they are properly set up to meet operational requirements.
- Server Monitoring and Maintenance: Proactive monitoring of server performance, ensuring uptime, security, and quick response to any service disruptions.
- Server Backup and Recovery: Regular backup of critical data and systems, ensuring disaster recovery plans are in place and tested regularly.
2. Computer Systems and Network Support
- Installation and Configuration of Operating Systems: Installation and configuration of operating systems on desktops, laptops, and servers.
- Monitoring and Maintenance of Computer Systems: Continuous monitoring of IT systems and networks, including the 30 laptops, to identify and resolve issues before - - Network Management: Implementation, maintenance, and troubleshooting of local area networks (LAN), including routers, switches, access points, and network printers/scanners.
- Configuration of VPN: Support of secure Virtual Private Network (VPN) tunnels for remote access, ensuring secure connections for remote staff.
3. User Account and Profile Management
- User Account Setup: Creation and configuration of new user accounts and profiles, ensuring proper access permissions and security settings are in place.
- Support for User Access and Permissions: Ongoing management of user access, including password resets, user authentication, and troubleshooting of account issues.
4. Communication and Collaboration Tools
- Email Configuration: Configuration and management of email systems, including setup, troubleshooting, and maintenance of email servers.
- Shared Folder Configuration: Setup and maintenance of shared folders for team collaboration and file sharing.
5. Security Management
- Installation of Security Software: Installation and regular updates of antivirus, antimalware, and firewall software to safeguard systems from threats.
- Ensuring Regular Software Updates: Timely updates and patching of software, operating systems, and security tools to protect against vulnerabilities.
6. Technical Support and Issue Resolution
- End-User Support: Provide on-demand support to resolve IT issues via phone, email, or onsite assistance as required.
- Problem Resolution: Actively resolve raised issues, ensuring minimal disruption to users and systems, with regular follow-ups on progress.
7. Testing and Evaluation of New Technology
- New Technology Integration: Conduct testing and evaluations of emerging technologies to determine their potential for improving existing systems or services.
- Implementation and Deployment: Assistance with the deployment of new technologies, ensuring compatibility and seamless integration with existing systems.
8. Training and Consultation
- User Training: Provide training and consultation services for end-users on major IT systems, including operating systems, software tools, and security best practices.
- Documentation and Guidance: Develop and distribute user manuals and guides for staff to assist in navigating IT systems and resolving common issues.
9. Additional Services
- Day-to-Day IT Support Requests: Address day-to-day IT-related requests and issues raised by users, ensuring prompt response and resolution.
- System Performance Optimization: Regularly assess system performance, identify potential improvements, and implement optimizations for better efficiency.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 
All interested and qualified candidates should submit an application in accordance with the RFP requirements in the attached file to: ***********@************.*** no later than November 29, 2024, with the title of the tender in the subject line.
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ВЛОЖЕНИЯ:
EFRA-PROC-RFQ-FO-022 - Procurement Solicitation_IT support services.docx