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Development Professionals, Inc. requests a quotation for services to enhance the accessibility features of the Republic of Armenia Justice Academy Website to comply with user experience requirements specified in this document:

Background
Development Professionals, Inc. (DPI), an international development company based in Vienna, Virginia, USA, is currently implementing the USAID/Armenia Justice Sector Support Project. The Armenian Branch of DPI, operating since October 2022, is seeking a qualified vendor to enhance certain accessibility features of the Republic of Armenia Academy of Justice’s website (https://www.aoj.am), as further described below.

Instructions to Offerors
With this Request for Quotations (RFQ), DPI is soliciting offers from qualified companies to provide services to improve the accessibility features of the Republic of Armenia Justice Academy’s website. The specific requirements are described in the “Technical Requirements” section of this document.

Questions and Clarifications
All questions and clarifications regarding this RFQ must be submitted in writing via email no later than July 15, 2024, 6:00 pm Yerevan time, to: ***********@***********.***. All correspondence must provide reference to the RFQ number in the email’s Subject line. Questions and clarifications that may be of interest to other bidders will be circulated to all parties that submitted the questions.

ТРЕБОВАНИЯ:

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Required Documentation
Offers must include the following documents, each of which must be dated and signed by the duly authorized representative of the company.

Proposed Approach: Your technical approach and timeline (not to exceed 5 pages) for fulfilling the technical requirements and objectives and providing the deliverables described below. The technical approach should include a discussion of your proposed solutions, how you will achieve them, and who will work on them. The timeline (e.g., a Gantt chart) should indicate key steps in, and the timeframe for, completing the required work.

Organization Overview and Past Performance: Provide CVs of staff who will conduct the work (not to exceed 3 pages per individual). Also provide a brief description (1 page each) of three projects for which you completed services similar to those requested in the past three years, including contact details for each client (name, title, phone number, and email address).

Budget: Your budget should reflect the total fixed-price amount for all work, as further described in the Quotations section below.

Quotations
Prices must be quoted as showing unit prices and total prices. No taxes or fees are to be added. Offers must clearly list all the items, indicate unit prices, quantities, and total price. Quotations must be expressed as fixed price, in AMD. Budget should include:

- Detailed Description of each service
- Unit fixed price
- Other Direct Costs, if applicable

Validity Period
Offers must be valid for a minimum of sixty (60) calendar days after the offer deadline.

NegotiationsIt is expected that awards will be made based on submitted offers. However, DPI reserves the right to conduct negotiations and request clarifications prior to awarding the contract. DPI is under no obligation to make an award based on this RFQ.

Basis for Award
A technical evaluation committee will evaluate proposals and determine those that are substantially responsive, i.e., those which comply with the terms and conditions described in this RFQ and comply with USAID regulations and requirements. Proposals will be evaluated based on the following criteria:

Technical Approach 40%
Staffing 20%
Past Performance 20%
Price 20%

Technical Approach – Each Offeror will be evaluated on the extent to which they effectively respond to the requirements of the RFQ. The offer must demonstrate a convincing technical understanding of the work required and must provide sound technical solutions to meet the identified RFQ objectives.

Staffing - The Offeror will be evaluated on whether the skill sets and levels of effort of proposed staff are sufficient and appropriate to effectively implement the project and achieve the desired results.

Past Performance - The Offeror should demonstrate that it has relevant experience in providing similar services in the past 3 years, as well as a proven track record of excellent performance. Provision of services to the US government or US government contractors is preferable, but not required.

Price - The cost proposal must include all costs associated with organizing and conducting the required work. Prices must be quoted on a fixed price, all-inclusive basis. No other costs, taxes, and/or fees may be added later.

Terms and Conditions
The award is subject to DPI’s standard terms and conditions. Please note that DPI standard payment terms are ten (10) days upon receipt of the complete documentation after acceptance of the deliverables. No advance payments are possible.

Source/Nationality
Only firms legally registered in Armenia may submit an offer in response to this RFQ.

TECHNICAL REQUIREMENTS

Overview
The website of the Republic of Armenia Academy of Justice (https://www.aoj.am) has been recently updated to comply with Web Content Accessibility Guidelines (WCAG) 2.1 (https://www.w3.org/TR/WCAG21/), ensuring that technical adjustments meet the accessibility needs of a wide range of users, especially those with diverse cognitive abilities. The Academy is committed to enhancing its online presence, making its digital content accessible to a broader audience, and promoting inclusivity and equal access to information. Despite recent efforts, it has been observed that the website currently lacks certain essential accessibility features. These include functionalities such as button customization, contrast adjustments, and scalable text size options. Presently, users can rely on browser extension tools to customize their browsing experience. For instance, Microsoft Edge offers integrated accessibility features like Text-Size Adjustment, High-Contrast Mode, Web Page Translation, and Read Aloud. However, dependence on browser extensions poses challenges such as compatibility issues across different browsers and potential impacts on user experience. To address these challenges and further enhance web content accessibility, integrated solutions are needed that do not rely on external extensions.

These solutions aim to provide consistent accessibility features directly within the website's framework, ensuring a seamless experience across various browsers and devices.
Potential user-experience related difficulties:

Installation Difficulty: Users must manually search for, download, or add extensions across various browsers.
Ease of Use: Few browsers are designed with accessibility in mind, resulting in poor support for features like keyboard navigation and inadequate contrast tools for users with visual impairments.
Functionality Consistency: Inconsistencies can arise across different browsers due to variations in browser APIs and extension development frameworks.
User Interface Disruption: Extensions installed on different browsers can lead to varied visual and interactive experiences.
Security and Privacy Concerns: Many extensions collect data or require extensive permissions, posing risks to personal information.

Technical Objectives
Implementing built-in solutions to enhance the website's accessibility features in accordance with the Web Content Accessibility Guidelines (WCAG) involves several objectives:

1. Directly incorporate features into the website’s framework, including intuitive controls that allow users to resize text and adjust contrast settings within the site’s interface.
2. Create a switch to enable users to toggle between dark and light modes.
3. Add functionality for scalable text size adjustments without causing any loss of content or functionality.
4. Ensure that text size and color contrast comply with WCAG 2.1 AA standards, using appropriate algorithms and interface designs to maintain readability and visual accessibility across different devices and browsers.
5. Incorporate website interface changes with the approval of the Justice Academy to ensure that modifications align with stakeholders' expectations.
6. Perform thorough testing of implemented features to validate their functionality, accessibility, and compliance with the WCAG 2.1 guidelines. Testing should encompass various devices, browsers, and user scenarios to ensure an optimal user experience.

Acceptance Criteria
The acceptance requirements for implementing changes to a website, such as adding buttons and making site interface modifications, typically involve several key criteria to ensure the changes meet the desired functionality.

- Ensure that all added buttons and website interface changes perform their intended functions correctly and efficiently.

- Validate that any interactive elements work as expected without errors or glitches.

- Test across different browsers (e.g., Chrome, Firefox, Safari) and devices (e.g., desktops, tablets, smartphones) to ensure consistent functionality and appearance.

- Validate compatibility with various operating systems (e.g., Windows, macOS, iOS, Android).

- Verify that the changes adhere to accessibility standards (e.g., WCAG 2.1 AA) to ensure usability for users with disabilities.

- Check that all elements, including buttons and controls, are accessible via keyboard navigation.

Expected Deliverables
The successful offerors must provide the following deliverables: (1) Integrated accessibility features in the website’s framework. (2) Testing results and validation of requirements defined in “Acceptance Criteria” section of this document.

Eligibility Criteria
Successful offerors must have at least 5 years of experience of website design and development services, as well as experience with responsive design and accessibility standards (e.g., WCAG).

ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК:

All offers must be submitted electronically to: ***********@***********.***. Offers must be received no later than July 30, 2024, 6:00pm Yerevan time. Please provide reference to the RFQ number in the Subject line of the email.

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ВЛОЖЕНИЯ:

RFQ - RFQ 2205-046 Provision of services to enhance the accessibility features of the Republic of Armenia Justice Academy Website.docx

Q&A - Q&A for RFQ 2201-046.pdf

О КОМПАНИИ:

Development Professionals Inc., DPI, is a woman-owned small business providing technical implementation and analytical services for democracy, human rights, good governance, civil society, and related sectors.

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