ТИП ПОЛНОМОЧИЙ: 
Full-time
ОПИСАНИЕ ДОЛЖНОСТИ: 
Digital Edge is looking for a System Administrator, who will be responsible for proper handling of alerts and tickets coming from enterprise monitoring system. He/ she will answer calls from clients, provide accurate response and technical support to customers.
ОБЯЗАННОСТИ: 
- Monitor IT systems;
- Work with monitoring/ alerting systems, troubleshoot and solve arising issues engaging other teams if needed;
- Act rapidly in critical situations handling multiple alerts simultaneously;
- Be able to ensure high availability and SLAs;
- Control the accuracy of responses to all received claims and problems from clients;
- Manage, track, report and process assigned tickets daily and across shifts;
- Redirect problems to the appropriate departments;
- Create reports and ensure proper workflow;
- Work in 24x7 team, with day and night shifts.
ТРЕБУЕМАЯ КВАЛИФИКАЦИЯ: 
- Written and verbal communication skills in English language;
- Good knowledge and hands-on experience in Windows and Linux Servers;
- Troubleshooting and customer service skills;
- Strong analytical and organizational skills, with strong attention to detail;
- Ability to multi-task, prioritizing multiple objectives and initiatives.
ПРОЦЕДУРА ПОДАЧИ ЗАЯВОК: 
To apply, please submit your CV to: ****.*******@***********.*** , mentioning the position title you are applying for in the subject line of the email.
Пожалуйста, четко укажите в своем заявлении, что вы узнали об этой возможности через Career Center, и укажите URL-адрес нашего веб-сайта - www.careercenter.am. Спасибо.
ЗАРПЛАТА: 
Competitive, depending on previous experience and skills.
ОТКРЫТ ДЛЯ/ КРИТЕРИИ ОТБОРА: 
All interested candidates.